Authorized Retailers Policy

WARNING: BEWARE OF UNAUTHORIZED RESELLERS AND DIVERTED NEO CHOICE PRODUCTS

Unfortunately, some unauthorized sellers are offering NEO Choice products online and in retail stores. These products may not be genuine NEO Choice items, and there’s a risk they could be defective, counterfeit, or not covered under warranty.

Unauthorized Resellers may sell appliances that bear the NEO Choice brand name, but these items are not guaranteed to be authentic. They may appear similar to our products but do not meet the high-quality standards that NEO Choice is known for. We cannot guarantee the performance, quality, or safety of these products.

Why This Matters

Purchasing products from unauthorized resellers can expose you to risks, including:

• Poor quality and performance
• No warranty protection: Any defective products bought from unauthorized sellers do not qualify for our one-year or lifetime warranties.
• Potential safety concerns: Counterfeit or diverted products may not meet the safety standards we ensure for all of our authentic appliances.

To protect both you and our brand, NEO Choice is unable to replace or exchange any product purchased from an unauthorized retailer, and we will not honor any warranty claims for these products.

How to Ensure You’re Buying an Authentic Product

To guarantee that you're purchasing a genuine NEO Choice product, we highly recommend buying only from:

• Authorized NEO Choice Retailers
• NEO Choice Authorized Online Resellers

These retailers and resellers are the only ones who can guarantee the authenticity, quality, and warranty coverage for your NEO Choice appliances.

By purchasing through trusted sources, you can have peace of mind knowing that you are receiving a high-quality NEO Choice product backed by our commitment to customer satisfaction.

Protect Yourself

• Don’t risk it: Avoid purchasing from questionable online marketplaces or unverified sellers.
• Check for authenticity: If the deal seems too good to be true, it probably is. Always verify that the seller is an authorized NEO Choice retailer before purchasing.

Thank you for choosing NEO Choice! We are dedicated to providing you with the highest-quality products, and we want to ensure you have a great experience with every purchase. If you’re unsure about where to buy, feel free to contact us to verify whether a retailer is authorized.